Features

SupportSmith is an integrated platform that offers Remote Control, Sharing and Support in the same package, which takes the anywhere-to-anywhere concept a step further by using state-of-the art security protocols and designs.

Works behind firewalls, NAT routers and proxies  
SupportSmith can route all its communications through firewalls, NAT and proxies. No special configuration is needed.

Unparalled security
SupportSmith uses SSH/2 standard protocol and Advanced Encryption Standard (AES) with 128-bit strength. See additional security features.

Optimal performance
SupportSmith can route Remote Control sessions to different Communications Servers based on the client location or specification, thus ensuring the best possible performance.

Integrated Remote Control Software
SupportSmith provides integrated Remote Control software, that allows you to view and control any desktop.

Integrated Remote Support Procedures
SupportSmith gives you both Get Help and Offer Help procedures, with customer ticket support.

Customer Module without installation
SupportSmith Customer Module does not require installation.

Microsoft® Remote Destktop Add-in
Now, with SupportSmith and Microsoft Remote Desktop, you can securely control any desktop, no matter where it is located. SupportSmith extends Remote Desktop to get through firewalls, NAT routing and proxies, improving its security with SSH protocol.

Microsoft® Remote Assistance Add-in
SupportSmith enhances Microsoft Remote Assistance, providing simple and straight-forward use and extending its connectivity over the internet.

Full On Site Deployment
SupportSmith is the first tool of its kind that doesn't force you to use a third-party service. This means you don't need to worry about your sensitive data passing through third-party servers.

Scalable Insfraestructure
SupportSmith allows you to add Communications Servers as they are needed.