How it Works

SupportSmith uses a Communications Broker that listens for SupportSmith client requests. When it receives a request to connect two SupportSmith clients, it routes the connection to the nearest Communications Server, ensuring the highest possible remote control communication performance.

SupportSmith establishes outgoing SSH-2 128-bit encrypted communications, allowing to pass through firewalls, NAT routers and proxy servers, in a secure and reliable fashion.