SupportSmith IT Support is based on a client-server architecture. All communications are established through outgoing connections to the SupportSmith Server, using SSH/2 protocol. Clients-end don't need neither ports open nor firewall exceptions, thus avoiding the common security holes found in most of Remote Control products. Plus, as all traffic goes through your own secure infraestructure, you don't need to relay your communications over third party servers.

SupportSmith Server mediates between peer-to-peer sessions. As every client establishes an outgoing connection to the server, it becomes irrelevant whether client's PC uses static or dynamic IP.

SupportSmith IT Support provides a high-performance and escalable architecture, allowing multiple SupportSmith Server installations in a load-balancing or multi-site scenario.

SupportSmith IT Support's components are:

• SupportSmith Server
  • Acts as Communications Server, providing secure SSH-2 connections between peers.
  • Determines the best communication path in a multi-site deployment scenario.
  • Administers Role Accesses.
  • Administers the Support Tools Permission Rules.
  • Administers the Incident System.
• Supporter's Tools
  • Provides with a variety of Administrative tools and Remote Support Tools
• Support Agent
  • Pre-Installed Agents for in-company or frequent end-user assistance. It also enables Application Sharing for non-technical assistance or collaborative work between peers.
  • On-Demand Agents for easy one-time immediate technical support.