Let's suppose the Technician was asked to solve a problem on a remote PC. But what if he/she access the remote PC in a moment when the PC's owner is logged on and working with sensitive information that the technician shouldn't see?

With SupportSmith IT Support , the use of a remote tool that may compromise the remote user's privacy can be ruled per Domain User or Group and per type of remote access (end-user requested or unnattended). Rules can be set to:

• Always accept the request
• Always deny the request
• Ask for end-user's authorization
• Provide a default response after certain pre-configured time.
  

Remote Tool Access Rules	Remote-user Prompt Dialog with Timeout