Remote Tool Access Rules


Let's suppose the Technician was asked to solve a problem on a remote PC. But what if he/she access the remote PC in a moment when the PC's owner is logged on and working with sensitive information that the technician shouldn't see?

With SupportSmith IT Support , the use of a remote tool that may compromise the remote user's privacy can be ruled per Domain User or Group and per type of remote access (end-user requested or unnattended). Rules can be set to:

  • Always accept the request
  • Always deny the request
  • Ask for end-user's authorization
  • Provide a default response after certain pre-configured time.
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Remote Tool Access Rules Remote-user Prompt Dialog with Timeout




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