Live, Remote Customer Support

SupportSmith eliminates the need to visit your customers' sites when they have computer problems. The program sets up a chat session between you and your customers, without the need for your customers to install software. Customers download and execute a tiny module that establishes an Internet-based connection. The connection is direct and secure, with no third-party servers to intercept confidential information. The SSH-2 128-bit encrypted communications pass through firewalls, NAT routers, and proxy servers.

1. Your customer downloads and executes a tiny module.
2. Then he/she introduces a Ticket Number and Code you've just generated.
3. A few seconds later the connection is established and you are solving the customer's problem!